Terms & conditions

• 1 – 3 daysR560 per day
• 4 – 6 daysR530 per day
• 7 – 15 daysR510 per day
• 16 – 30 daysR500 per day

The minimum rental period is 1 day. Bookings can be made up to 6 months in advance. Same-day bookings are accepted subject to manual approval and should preferably be requested at least 3–4 hours before collection. A 24-hour turnaround period is reserved after every rental so that the vehicle can be cleaned, refuelled and inspected, so the day following a rental is not available for a new booking.

Each rental day includes 200 km, pooled across the rental period. Kilometres driven beyond the total allowance are charged at R5 per additional kilometre, calculated on return from the odometer reading.

A refundable security deposit is payable before the vehicle is collected or delivered, and is separate from the rental price:

• ·South African customers: R3 700
• ·International visitors: R5 000

The deposit is refunded by bank transfer within 3 to 7 days after the vehicle has been returned and inspected, provided there are no applicable deductions (for example excess mileage, refuelling, traffic fines, tolls or damage). Customers provide the account the refund should be paid into on their private booking page.

Where the refund is paid to an account outside South Africa by international bank transfer (SWIFT), the outward remittance fee charged by our bank is deducted from the refunded amount and itemised on the refund statement emailed to the customer. Any receiving or conversion charges applied by the customer's own bank are for the customer's account.

The insurance access fee is separate from the security deposit and is set out in section 11. The deposit is not an insurance excess.

Rental days run on a 24-hour clock from the time of collection or delivery. Any period under 24 hours counts as one full rental day.

A grace period of 30 minutes applies. If the vehicle is returned more than 30 minutes after the agreed return time, an additional full rental day is charged.

A full-to-full fuel policy applies. The vehicle is supplied with a full tank of 95 unleaded petrol and must be returned with a full tank. If it is not, the cost of the fuel plus an R100 service fee is charged.

Collection in person is from 17 Bromwell Street, Woodstock, Cape Town. Delivery is available within the Cape Town area, including Cape Town International Airport.

Delivery and collection are currently free of charge. There is no delivery or collection outside the Cape Town area.

• ·Minimum driver age is 21.
• ·The driver must have held a valid licence for at least 1 year.
• ·Only drivers approved by TOPZEE may drive the vehicle.
• ·Additional drivers must be approved beforehand and meet the same requirements.

International visitors must provide:

• ·Valid passport
• ·Valid driver's licence
• ·International Driving Permit where required
• ·Accommodation or contact address in South Africa

The vehicle may be driven within South Africa only.

Permitted

• ·Normal gravel roads
• ·Pets, by prior approval only
• ·Travel anywhere within South Africa

Not permitted

• ·Smoking and vaping inside the vehicle
• ·Off-road use
• ·Uber, Bolt or any e-hailing work
• ·Courier or delivery services
• ·Towing, racing or motorsport
• ·Illegal activities
• ·Cross-border or international travel

TOPZEE operates a single vehicle, so dates are allocated strictly on a first-paid, first-served basis. Payment is made online and confirmation is automatic — there is no manual approval step and no proof of payment to send.

• ·You choose your dates and enter your details on the booking page.
• ·Your dates are held briefly while you complete payment.
• ·You pay the rental and the refundable security deposit securely by card through our payment provider.
• ·Your booking is confirmed automatically the moment the payment succeeds.
• ·If payment is not completed within the hold period, the dates are released.

No card details are collected or stored on this website. Card payments are processed by our payment provider. All refunds, including the security deposit and any cancellation refund, are paid by bank transfer into the account the customer provides on their booking page — they are not returned to the payment card.

• 7 or more days before your rental100% refund
• 3 – 6 days before your rental80% refund
• 1 – 2 days before your rental60% refund
• Less than 24 hours before your rental40% refund

Rental dates may be changed at no charge, provided the request is made at least 72 hours before the rental begins and the new dates are available.

If TOPZEE cancels a confirmed booking, the customer receives a full refund of amounts paid, subject to applicable law.

The vehicle is covered by comprehensive business motor insurance. The insurance provides cover subject to the insurer's policy terms, conditions, exclusions and applicable excesses.

Cover includes accidental damage or loss, hail damage, third-party liability, window glass, loss of keys and wreckage removal, subject to the applicable policy limits and conditions.

Insurance access fee: R7 300. An insurance access fee of R7 300 applies in the event of an insured incident, subject to the terms and conditions of the rental agreement and insurance policy. This fee is separate from the refundable security deposit.

• ·Insurance cover is subject to the applicable insurance policy and rental agreement.
• ·The renter remains responsible for the applicable insurance access fee where a claim or insured incident occurs.
• ·The security deposit and insurance access fee are separate amounts.
• ·Customers must comply with the rental agreement and all applicable driving and licensing requirements.
• ·Any claim will be assessed according to the applicable insurance policy and rental terms.
• ·Customers should report accidents, theft, damage or other incidents to TOPZEE immediately.

The vehicle is fitted with a tracking system. Theft-related insurance cover is subject to the requirements of the applicable insurance policy.

Insurance information displayed on this website is a summary for rental customers and does not replace the official insurance policy or rental agreement. Full terms, conditions, exclusions and applicable charges are governed by the relevant policy and rental agreement.

The renter is responsible for all traffic fines, penalties and toll charges incurred during the rental period. Where TOPZEE receives a fine or toll invoice after the rental, it is passed on to the renter and may be deducted from the security deposit.

The vehicle is valeted before every rental and must be returned in a reasonably clean condition. Where the vehicle is returned excessively dirty and requires more than a standard clean, the cost of the additional cleaning is charged to the renter.

Smoking and vaping inside the vehicle are not permitted. Where the vehicle is returned with smoke or vapour odour or related damage, the cost of restoring the interior is charged to the renter.

The vehicle keys must be returned with the vehicle. Where a key is lost or damaged, the cost of replacing and programming the key, and of recovering the vehicle if necessary, is charged to the renter.

Tyres must be returned in the condition in which they were supplied, allowing for fair wear and tear. Damage to tyres, rims or the spare caused during the rental is the responsibility of the renter, subject to the rental agreement and applicable insurance policy.

If you are involved in an accident, please follow these steps:

1. 1.Make sure everyone is safe and move out of danger if it is safe to do so.
2. 2.Contact emergency services if anyone is injured or if the situation requires it.
3. 3.Do not admit liability or make any agreement at the scene.
4. 4.Contact TOPZEE immediately so we can assist you.
5. 5.Take photographs and videos of the scene and of the damage to the vehicle.
6. 6.Obtain the relevant third-party information: names, contact numbers, ID or licence details, vehicle registration and insurance details.

Report the incident to TOPZEE immediately on 071 178 0139. Any claim is assessed according to the applicable insurance policy and these rental terms.

TOPZEE CAR RENTAL, Cape Town, Western Cape. Email mswelit97@gmail.com. Telephone and WhatsApp: 071 178 0139.